Please ensure your spouse or anyone who might be paying the credit card bill is aware of this purchase, so that they do not create a Chargeback notification for a transaction they do not recognize. These chargebacks are costly to a merchant, as each carries a hefty fee that is not refundable even when a transaction is proven valid.
Exchanges & Returns: All exchanges and returns should be made within 30 days of purchase. Any item used for commercial purposes (photo shoot, etc.) and returned will NOT RECEIVE CREDIT. Returns not accepted for full refund unless in original, unwashed condition, including attached tags. Return packaging bag if available. An $9.00 postage debit applies to all returns that received Free Shipping. Please note that shipping charges and gift wrap charges are not refundable. Exchange shipping will be billed at actual cost. Item Descriptions are accurate to the best of our knowledge and are subject to change without notice, due to style updates made by the manufacturer from season to season. As noted, there is no refund of shipping charges for any return. Defective items will only be exchanged like-for-like, at our discretion. ABSOLUTELY NO REFUND for garments or blankets that have been worn, laundered or damaged by the customer. We will not pay shipping to return any non-refundable garments; it will be your loss if you return items not within our policy guidelines. No exceptions.
"Too Big" - Please think about this type of return. These are garments for children, and children GROW! It won't be too long before it does fit, so think about putting it away for a few short weeks or months instead of spending money on return shipping.
Holiday items are FINAL SALE as of the date of the holiday, with an exception only for mis-matched items. This guideline applies to special ordered and seasonal items as well. No returns accepted after December 15th of the current year for seasonal garments.
Any returns beyond the guidelines above are subject to a 25% restocking charge; no refund for Holiday items. We strive to make our Skivvydoodles as affordable to everyone as possible. Several customers greatly abused our liberal return policy, forcing us to be more strict and specific about what constitutes a valid return.
To Qualify for Free Shipping Free Standard Shipping on purchase of a minimum of $75 total (through June 30, 2011). Due to increased costs for shipping and insuring packages, we have had to raise our shipping fees effective July 2011. Free shipping applies to US orders only.
Shipping Classifications: Our Standard Shipping is either US Priority Mail or UPS Ground, based on delivery Zone and package weight. Next Day, 2-Day and 3-Day Select are via UPS or Airborne Express actual cost. Orders received by 4:00 pm Eastern Standard Time are shipped Same Day Monday through Friday; orders received after 4:00 pm are normally processed the next business day, so please order early if you need urgent shipping. NOTE: All Express carriers DO NOT count Saturday and Sunday in their express shipping time; only BUSINESS DAYS. IE, if you order on Thursday after 4:00 pm, your order will not ship until Friday. If you requested 2 Day Delivery, that would mean a TUESDAY delivery (two BUSINESS Days from Friday). Orders received on Saturday or Sunday are shipped on the following Monday. Every order is treated individually and we make every effort to ship immediately. We cannot be responsible for carrier delivery delays.
INTERNATIONAL shipping is available at actual cost for International Priority or Express Mail where available. Please call or email us (DO NOT send credit card information via email) to verify we can accept your internationally shipping order. We cannot accept credit cards with a non-US billing address. We can accept PAYPAL or International Money Orders.
About Fitsyou Necessity being the mother of invention certainly applies to Fitsyou. As parents who saw our children grow up far too quickly, we learned the lesson that there are so many wonderful things, no matter how small, that add to the richness of a child's life. Even if that is finding them the perfect comfy pajamas with the patterns they want -- in their size. We know the frustration of navigating the sea of mediocre childrens' clothing with television and other commercialized product tie-ins. Finding classic, quality clothing shouldn't be so hard. We hope making this website available will help make lots of children, and parents, happy.